The offices at Peterborough's New Theatre will be closed until the beginning of July, meaning that support regarding refunds or shows affected by the coronavirus shut-down will be on hold until the return of staff.
In a statement, the theatre said: "If you have tickets to affected shows, or are awaiting a refund, please do not worry. Your tickets/money are safe and will be transferred or refunded as soon as we can.
"If we have not yet received your preference via one of our emails for a performance that was cancelled or rescheduled, we may have automatically transferred or credited your tickets in order to keep them secure. You will still qualify for a refund should you prefer and this can be processed once we re-open. You can check your tickets or the value of your credit by logging in to your account on our website.
"We politely request that you do not email or call us during this time as we will not be able to respond.
"We continue to work closely with all producers to reschedule as many shows as possible and we will be in touch as soon as these are confirmed."
So far, the following shows have been rescheduled:
- Frank Skinner: Showbiz is now on November 20
- ELO Again is now on November 22
- That'll Be The Day is now on November 3
- UK Pink Floyd Experience is now on January 21, 2021
- The Rocket Man is now on January 22, 2021
- Wannabe is now on January 28, 2021
- Footloose is now on from February 9 to 13, 2021
- Firedance is now on February 25, 2021
- Oh! What A Night is now on February 26, 2021
- Tropicana Nights is now on March 6, 2021
- Ukelele Orchestra of Great Britain is now on March 25, 2021
- Ian Waite and Vincent Simone: Act Two is now on April 25, 2021 (3pm)
- Burn the Floor is now on May 3, 2021
- Walk Right Back is now on May 13, 2021
- Big Eurovision Party is now on May 14, 2021
- What's Love Got To Do With It is now on May 15, 2021
- An Evening with Anton Du Beke is now on May 19, 2021
- Lost in Music is now on June 17, 2021
- Rock of Ages is now on from June 22 to 26, 2021
- Someone Like You is now on July 23, 2021
- The Bon Jovi Experience is now on September 24, 2021
- The Commitments is now on from October 11 to 16, 2021
- Whitney: Queen of the Night is now on October 22, 2021
- Sixties Gold is now on October 23, 2021
- Strictly Ballroom: The Musical is now on from January 10 to 15, 2022
Some shows will not be rescheduled:
- Billionaire Boy
- Bring It On
- Carole - The Music of Carole King
- James Bond Concert Spectacular
- Joe McElderry: Live in Concert 2020
- Joe Pasquale: 20/20 Vision
- Legends of the Game
- Robert Temple: The Hypnotist RED RAW
Shows not on these lists are still being discussed and the New Theatre will contact ticket holders when a decision on them has been made.