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Long queues and errors reported as over-25s try to book Covid jabs

Over-25s in Peterborough booking their Covid jab are reporting long queues on the online system.
Over-25s trying to book their Covid jabs have reported issues including long queues (Photo: Pexels)

People aged 25 and above in England are being invited to book their Covid vaccinations through the NHS website from today as the NHS hailed reaching the “home straight” of the biggest vaccination programme in its history. 

But they have reported numerous issues, including being unable to book their vaccine online despite being eligible. 

Many young people have reported problems with the site this morning, with some posting screenshots to social media showing an error message which tells them that they are “not currently eligible to book through this service”. 

It instead directs them to call the 119 helpline to try and book a vaccination. 

Others also reported being told they were held in a queue of thousands. Readers told Peterborough Matters they “had to wait nearly four hours" to book their slot. 

A spokesperson for NHS Digital said: “Large numbers of people are currently booking their vaccine appointments through the NHS website, which means you may need to wait in a queue. 

“We know that some people have been receiving an ineligible message when trying to book, which is being fixed now, so please retry.” 

The vaccine booking website has suffered glitches in the past, notably crashing in April in the wake of appointment slots being opened up to the over-45s following a surge in demand. 

Last month an apparent security flaw was also uncovered in the site which could allow anyone to work out another person’s vaccination status by entering their basic personal information – name, date of birth and postcode. 

Privacy experts warned that the flaw was exposing personal health information which could be exploited by scammers. 

At the time NHS Digital said it was reviewing and improving the standard messages on the site. 

Meanwhile, in Peterborough, as of May 30, a total of 104,274 vaccines had been administered since the beginning of the programme. This is approximately 54% of the local authority population.  

More than 14,300 of the most recent age bracket to be called - those in their 30s - have received their first jab. With a population of around 43,000, this means that around 33% of people between the ages of 30 and 39 have received a Covid vaccine.  

Approximately 64% of residents in their 40s have been given their first dose, alongside 79% of residents in their 50s and 85% of those in their 60s.  

All of these are slight rises on last week's figures, but still only two age brackets in Peterborough have more than 90% tak-eup - those aged over 70 and those over 80.  

Second doses in Peterborough total 64,969, meaning 62% of people who have accepted their first vaccine appointments have now been fully inoculated against Covid-19. This is a third of the whole local authority population.  

This is mostly adults over the age of 50, with younger age groups yet to reach the recommended 12 weeks since their first jab.