Mother-of-two Kirsty Carlin, 35, of Peterborough, has praised East Anglia's Children's Hospices (EACH) for their commitment to her two-year-old daughter Libby, despite not being able to see her during lockdown.
Libby, who lives with Bohring-Opitz syndrome – a rare genetic condition that affects the development of many parts of the body – was previously going to the hospice for face-to-face care due to her life-threatening condition.
She needs 24/7 care and is unable to sit, crawl or walk. She is severely delayed, having to have someone watch her at all times to check she is safe. She also needs postural care, is being treated for seizures and is fed through a feeding tube 16-hours-a-day.
This week, June 22 to June 28 is Children's Hospice Week, and with the help from EACH given throughout lockdown, Kirsty has thanked the hospice for their help during this challenging time.
Kirsty said: "Covid-19 has changed our lives dramatically. Shielding Libby for weeks is tiring, stressful and emotional. We’re also currently trying to build a house during this time, too, just to add to the stress.
"Obviously there’s no escape. All care and therapies are on hold. Not getting the occasional day care is probably affecting us most.
"Just needing that break makes a huge difference, but we know this is how it needs to be for a while."
In the meantime, the family have received support from EACH in the form of phone calls from care assistant Anna Pinner.
Kirsty said: "Anna has called us a few times and if we’ve been unable to answer she’s always left us a message.
"She just checks to see how we are, what’s been happening and if there’s anything she can help us with in any way. Just hearing a familiar voice makes everything seem that little bit better and lets us know we haven’t been forgotten."
Kirsty, who is Libby's full-time carer, and husband Gary Carlin, 34, an electrician, received Libby’s diagnosis at Peterborough City Hospital when she was only three-months-old.
Kirsty had already been researching causes and symptoms of what could be wrong with Libby’s development before this and had found the same diagnosis on a Facebook group page. She explained she knew straight away that was what Libby had, but had prayed she was wrong.
Upon hearing the diagnosis, Kirsty said: "I felt broken, numb and like our whole world had just come crashing down. We were very scared of what was going to happen and all the unknowns."
Kirsty added: "Every part is so important to us, but I feel the day care and overnight stays are the most beneficial for us as a family. It took me a long time to leave Libby in the care of EACH’s amazing team, but once we got to know each other and I could see they knew Libby, and Libby was happy, I was able to relax. I had some time for me again, which took a long time to realise I needed.
"It also gives us time to spend time with Libby's brother Jake, 11, doing fun activities or just watching a film. A lot of time has been taken away from him to care for Libby and it’s nice to be able to have that one-on-one time with him. Knowing Libby is in safe hands is a weight off my mind.
"EACH has made a huge difference to our family and also the way we look at our lives now. I was so upset when we were told Libby would need hospice care and had all these sad, depressing images in my head.
"Then we went to Milton and it was so warm and welcoming. I felt happy. This was somewhere we, as a family, could make some amazing memories, meet other families and receive support.
"I’m really not sure where we would be today without EACH, from the phone calls checking in on us to the day care and fun days for Jake. They are a part of our life now.
"Even the hydrotherapy sessions play a massive part. Just seeing how Libby reacts in that 20 minutes from first getting in the water all stiff to slowly relaxing her muscles makes my heart melt."
Libby's brother Jake is starting to struggle with the diagnosis now that he is at home, Kirsty added: "Jake has found it hard as he’s home all the time now and more exposed to Libby’s bad times, seeing her go blue, seizures and suffering in pain."
EACH sent Jake, and all other siblings who were due to attend a siblings group gathering in April, an activity pack including instructions for a springtime sensory walk. The charity’s support of siblings and the rest of the family is now extending to resources on its website and packs being put together by Cambridge’s Fitzwilliam Museum for those unable to get online.
EACH supports around 450 families of children and young people with life-threatening conditions, including around 100 bereaved families, at any one time.
The charity has continued providing end-of-life care and bereavement support throughout lockdown, but suspended planned face-to-face care as it helps families shield their children from the coronavirus.
For some this has meant an extra strain as they care for their child 24 hours a day in isolation, but EACH staff are now supporting families the best way they can remotely by phone or online.
To support the charity now you can donate here: www.justgiving.com/campaign/each-covid19