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East Midlands Rail offers taxi service for passengers

East Midlands Railway (EMR) is offering a taxi service for Peterborough passengers when they book their tickets on the EMR website.
Peterborough train station
The service will allow customers to pre-book taxis to and from the railway station when they book their train tickets (Photo: Carly Beech)

The new service is designed for passengers who want the security of knowing that there will be a cab waiting for them, either to take them to the railway station or to their destination at the end of the journey.

Anyone booking tickets on the EMR website can pre-book their taxi for the start or end of their journey. An up-front quote is provided, giving passengers peace of mind that the metre isn't running if there are any unexpected delays.

The Cab&Go service will be available at all hours of the day and has been tried and tested for several years in the Netherlands by Abellio's parent company, Nederlandse Spoorwegen, as well as by Scotland's ScotRail.

Passengers will be kept informed by the Cab&Go support team. After booking, a confirmation text message will be sent, with a number for a dedicated 24-hour helpline in case of any issues. Shortly before the booked pick-up time, the customer will receive a text with the make, colour and registration number of the taxi, as well as a phone number for the driver and the meeting point.

EMR is asking passengers to keep their distance whilst at taxi ranks where possible, due to the Covid-19 pandemic. Face coverings are mandatory on all public transport services. Passengers should wear a face covering when in an enclosed space where social distancing isn't possible.

When passengers get to the end of their journey, EMR recommends that they follow local guidance and wash their hands for at least 20 seconds.

Neil Grabham, customer services director for EMR, said: "The new Cab&Go service makes it even easier for our passengers to plan journeys by public transport from door-to-door. With no cash or meters to worry about, it’s the simplest way to get to and from the station."