New partnership announced to support most vulnerable


Safe and Well Visits for those who are most vulnerable

The partnership aims to help the fire service reach out to those most at risk in the community and support them with safety advice.

Both organisations will share data to ensure they can support the safety and wellbeing of Cambridgeshire's most vulnerable residents.

The information can be used to offer free Safe and Well visits.

The visits, which are carried out by community safety officers and firefighters across Cambridgeshire, cover several areas around home safety, from fire safety to falls prevention, keeping warm and crime reduction.

The visits are designed around helping residents stay safe and are available to those who are most vulnerable in the community. 

Anglian Water will be ensuring that vulnerable residents are signed up for their priority services register, which offers a wide range of practical support from help in the event of an incident to extra protection against bogus callers and scams.

Station Commander James Ball said: “The joint working has been the product of months of work.

"This partnership is highlighting how we can safely and responsibly share data to better reach the most vulnerable residents of Cambridgeshire to offer them the support they want and need.

“It’s an excellent step forwards and we hope this will lay the foundation and set the precedent for setting up similar agreements with other partners and will go a long way to helping us ensure we are doing all we can to prevent fires happening, particularly in the most at-risk groups.”

Anglian Water’s customer services partnership manager Bethanie Kennedy said: “We’re incredibly proud to be working in partnership with Cambridgeshire Fire and Rescue Service.

"We want to make sure our customers are supported, and this is great example of how effective partnerships can benefit those most in need, with minimal effort on the customer's part.

“Making sure all customers have access to our services is essential and it is vital that we know who may need extra help should there be any interruptions to water supplies.”

Over the next six months Anglian Water will be contacting customers who are eligible for visits via text or letter.

If you or a loved one are not signed up to Anglian Water’s priority service register but think you may benefit from some extra support during the cold winter months, you can find out more and sign up by calling 0800 232 1951 or visiting